When can I cancel my reservation and not get charged for it?
We have a 24 hour cancellation policy.
Do I need to guarantee my reservation?
Yes, provide a credit card or debit card at time of booking.
What credit cards do you accept?
Visa, Mastercard, Discover, and American Express
What are your check in/out times?
Check in: 4 p.m. Check out: 11 a.m.
How many rooms do you have?
Can I get connecting rooms?
Yes, we have several options for connecting rooms. Some of our deluxe rooms with 2 queen beds are adjoining. We also have some suites that either adjoin or can accommodate additional people.
Do you allow pets?
Sorry, we do not allow pets. However, Registered ADA Service Animals are permitted. The guest is required to show their ADA card and there will be an additional $150 cleaning fee added to the room charges.
How many people to a room?
You can have four people in a double room or five people in a double suite. There is one room in our Signature Suites (Room 401) that can host up to 6 people.
Do you have coffee makers in the room?
Coffee and tea makers are available in-room in the Signature Suites only. However, we do have 24 hour coffee and tea service available in our Lobby Area
Do you have mini bars in the room?
Do you offer wedding packages?
Yes, the Berlin Resort is a gorgeous venue in which to hold your wedding or reception. Please click on the “Meetings and Events” tab and then click on “Weddings and Receptions” for more information. If you would like to speak with someone about a wedding, just click either “Contact Us” at the bottom of this page or “Book Here” on the “Weddings and Receptions” page.
Do you have meeting facilities?
How many meeting attendees can you handle?
250 people in the Banquet Room, 125 people in the Ballroom, 25 people in the Conference Room, 14 people in the Executive Meeting Room, and 12 people the Round Table Study. We also have a white tent available if your heart is set on an outdoor meeting or reception. Please click on the “Meetings and Events” tab to see pictures and get more information. If you would like to speak with someone about a meeting space, Just click “Contact Us” at the bottom of this page.
Do you have a fitness center?
24/7 Fitness complex. The complex is equipped with an indoor pool, cardio equipment, nautilus machine, free weights, indoor cycling, racquetball court, sauna and steam room.
When will I be charged for my stay?
Your card will be charged for the total of your stay when you check in. Any charges incurred to your room during your stay will be charged to your card upon check-out.
What activities are offered at the Berlin Resort?
There is so much to do here! You can get a massage, work out, take a swim, sit in the steam room or sauna, get a facial, get a mani/pedi, visit our Children’s Village, take an outdoor walk on the 1 mile path, enjoy our fire pits, feed the fish in our Koi Pond, relax in the gazebo, watch a movie in the theatre room, try out our pitch and putt or check out a board game out from the front desk.